Ordering Information

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How To Order

It's easy to place your order online. Once you've added items to your Shopping Cart, you'll follow a few simple steps to complete your order:

◾ Review the items in your Shopping Cart 

◾ Fill out your shipping and billing information

◾ Confirm and place your order using your payment method of choice

◾ Print out your order confirmation number

Flexible Payment Options

Our checkout process provides you with the following payment options, including:

 ◾ Visa/MC/Amex/Discover

 ◾ PayPal/Bill Me Later®, ®) online payment systems

Note: Bill Me Later®, now known as PayPal Credit, is only available through PayPal. Only one payment method can be used per order.

Sales Tax

Woodforest Candles charges sales tax for merchandise ordered on this website based on the applicable state sales tax rate and the location from which the order is being shipped. Orders shipped to an address in Texas will be charged 8.25% sales tax unless you have a valid Texas Sales and Use Tax Exempt form on file with the state of Texas and with Woodforest Candles. All sales tax numbers will be verified to be sure they are current. 

Returns & Exchanges

We do not accept returns on products without prior approval. Please contact us for a return authorization number. We do not accept returns on candles or scent tarts due to the fact that they are custom made for each order.    This policy is for your own benefit and protection and so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources.

Special Offers and Coupons

Woodforest Candles periodically runs promotions and special offers. These offers enable you to purchase Woodforest Candles at an exceptional value. Each promotion or offer runs for a limited period of time and may have its own requirements for redemption.

To Place an Order by Phone

To place your order by phone, please call the Woodforest Candles Customer Service Team at 713-397-8198 between the hours of 9:00 am - 3:00 pm CST (Monday), 9:00 am - 5:00 pm CST (Tuesday - Saturday).